We strive to give our customers the fastest delivery service available!
Unfortunately, due to winery updates and vintage changes we cannot always guarantee that your wine will be the same vintage as the one advertised. If you believe you have received something different to what you ordered, please contact our support team at the earliest possible opportunity. Our standard delivery times are 1-3 business days to most metro areas and 4-5 business days for most rural areas. For some areas deliveries will only be available for collection at a local collection hub which will be specified by the logistics carrier. Please note that we can only deliver to physical street addresses and that a signature is required upon arrival for all deliveries. Customers can give authority to the courier to leave their package via the shipping instructions, however Camperdown Cellars are not liable for any orders lost after delivery. In the unlikely occurrence that your goods are lost or damaged in transit, please contact us within 10 business days at firstname.lastname@example.org. We will then launch a formal investigation with the courier company, once we have received confirmation that the delivery has not been successful customers will be offered either a replacement or a full refund. If you need your order more urgently, please contact our support team to arrange an express delivery. During the busy Christmas period standard delivery times are not guaranteed.
Popular Delivery QuestionsDelivery FAQ
How much will delivery cost?
Orders being shipped within the Sydney metro area receive FREE delivery if you spend more than $150. Standard delivery for all orders over $150 to Brisbane, Adelaide, Melbourne, Canberra and Perth will be charged $10 per delivery, regardless of how much you buy. Delivery charges to all other regions will vary depending on how much you buy and where you live.
How long will it take to arrive?
Our standard delivery times are 1-3 business days to most metro areas and 4-5 business days for most regional areas. For Western Australia delivery can take up to 10 days. For some areas deliveries will only be available for collection at a local collection hub which will be specified by the logistics carrier. During the busy Christmas period, standard delivery times are not guaranteed. If you have any enquiries about deliveries, or any questions regarding the status of your order, please email email@example.com or phone 1800 1 12345.
How much is delivery for a gift?
Standard delivery charges outlined above apply to all gift orders.
Are there delivery exclusions?
We deliver wine anywhere in Australia, except for areas that are classified by the Australian Government as dry zones or Australian Islands that are classified as in International Waters. If you are unsure whether we can deliver to your area, please call us on 1800 1 12345.