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EXCLUSIVE ONLINE PRICES ACROSS OUR ENTIRE RANGE

FAQ

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TOP 10 FREQUENTLY ASKED QUESTIONS

I need help. Who do I speak to?

I can’t find what I am looking for. Can you help me find it?

Can I change my order

I can’t sign into my account

Are my details safe with Camperdown Cellars

I haven’t received confirmation of my order

What is your return policy

Do I need to make up a case for shipping

Can I collect my order in one of your stores?

My delivery is broken, what do I do?

ORDERS

Can I change my order

Can I cancel my order

I haven’t received confirmation of my order

The product/s I have received are different to what I ordered

How do I apply my Gift or Discount Voucher?

Do I need to make up a case for shipping

Can I collect my order in one of your stores?

I think my wine is faulty, what do I do?

DELIVERIES

When will I receive my order

I haven’t received my order

When will my card be charged?

How do I apply my Gift or Discount Voucher?

Can I track my order?

Can I ship to PO Boxes?

Will I need to sign for my delivery?

Can I ship wine overseas?

My delivery is broken, what do I do?

How much will my delivery cost?

How do I organise a return?

PAYMENT

What methods of payment can I use?

When will my card be charged?

Are my details safe with Camperdown Cellars?

How do I use PayPal?

Can I pay when I receive my delivery?

ACCOUNTS

I can’t sign into my account

Do I need to create an account to make a purchase?

How can I retrieve my password?

How can I update my details?

PRICING

All prices stated on our site are in Australian dollars and are in inclusive of GST.

Are online prices available in your stores?

Are your in-store specials available online?

Why are the prices online different to instore

COOKIES

What are cookies?

Do I need to enable cookies?

CORPORATE ORDERS & PARTY PLANNING

How can I set up an account with Camperdown Cellars?

Can you deliver cold?

Can I hire glassware and ice tubs for my function?

Do you offer Sale or Return on products we don’t use?

I am hosting an event. Can you help me with quantities?